Subject: Service Connectivity Issue Resolved – SSL Certificate Update

Incident Status: Resolved ✅

Summary:
Earlier today, users may have encountered a security warning or "Connection Not Private" error when attempting to access our platform. This was due to an issue with our automated SSL certificate renewal process.

Impact: Users were unable to establish a secure connection to our servers for approximately 15 minutes.

Resolution: Our engineering team has manually rotated the security certificates and verified that all encrypted traffic is flowing normally. No user data was compromised; this was purely a connectivity hurdle. We are adjusting our monitoring alerts to catch renewal delays earlier in the future.